Remote IT Support Assistant – 1–2 Years | Ahmadi, Kuwait

We are hiring for a remote it support position based in Kuwait (candidates near Ahmadi preferred). Ideal for candidates with roughly one to two years of hands-on experience who are ready for more responsibility. Day to day you will work inside a small, supportive team with clear priorities and weekly check-ins.

• Guide users through password resets, access issues and basic setup
• Support new-joiner account creation and device setup
• Escalate complex incidents to second-line engineers with full context
• Troubleshoot common software, printing and connectivity problems
• Test fixes before closing a ticket

• Interest in a technical support career
• Clear written English
• Patience explaining technical steps in plain language
• Reliable internet and a capable computer
• Solid understanding of Windows and common office software

• Basic networking knowledge
• CompTIA A+, ITIL Foundation or similar study
• Experience with a ticketing tool such as Jira or Freshservice

• Equipment stipend for laptop or headset
• Flexible start times within the Gulf working day
• Clear performance reviews every quarter
• Paid onboarding and structured training
• Weekly one-to-one coaching sessions
• Fully remote work with no commute

Regular feedback helps you build a portfolio of measurable results.

You must be legally resident in Kuwait to apply. The indicative range for this role is 300–750 KWD per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.