Remote IT Support Assistant – 1–2 Years | GCC Remote

We are hiring for a remote it support position based in any GCC country (Saudi Arabia, UAE, Qatar, Kuwait, Bahrain or Oman). Ideal for candidates with roughly one to two years of hands-on experience who are ready for more responsibility. Expect a predictable weekly rhythm: focused task blocks, a short team sync and a simple end-of-week summary.

• Support new-joiner account creation and device setup
• Write short how-to guides for recurring issues
• Test fixes before closing a ticket
• Monitor ticket queues so nothing breaches response targets
• Respond to first-line IT tickets and log every step taken
• Escalate complex incidents to second-line engineers with full context
• Maintain asset and licence records

• Patience explaining technical steps in plain language
• Interest in a technical support career
• Solid understanding of Windows and common office software
• Clear written English
• Reliable internet and a capable computer

• Arabic language support
• Experience with a ticketing tool such as Jira or Freshservice
• Basic networking knowledge
• CompTIA A+, ITIL Foundation or similar study

• Paid annual leave and public holidays
• Referral bonus scheme
• Access to online learning subscriptions
• Flexible start times within the Gulf working day
• Monthly internet and home-office allowance
• Career progression into a mid-level role

There is a clear path from this role into a mid-level position as your skills grow.

Applications are welcome from residents of any GCC country. The indicative range for this role is 4,200–9,450 SAR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.