Remote IT Support Assistant – 1–2 Years | Sharjah, United Arab Emirates

A work-from-home it support opportunity for people living in United Arab Emirates (candidates near Sharjah preferred). Ideal for candidates with roughly one to two years of hands-on experience who are ready for more responsibility. Expect a predictable weekly rhythm: focused task blocks, a short team sync and a simple end-of-week summary.

• Troubleshoot common software, printing and connectivity problems
• Write short how-to guides for recurring issues
• Support new-joiner account creation and device setup
• Monitor ticket queues so nothing breaches response targets
• Escalate complex incidents to second-line engineers with full context
• Respond to first-line IT tickets and log every step taken
• Maintain asset and licence records

• Interest in a technical support career
• Reliable internet and a capable computer
• Solid understanding of Windows and common office software
• Clear written English

• Experience with a ticketing tool such as Jira or Freshservice
• Basic networking knowledge
• Arabic language support

• Paid onboarding and structured training
• Clear performance reviews every quarter
• Flexible start times within the Gulf working day
• Friendly, multicultural remote team

Strong performers are supported to take on more complex work within the first six months.

You must be legally resident in United Arab Emirates to apply. The indicative range for this role is 4,200–9,950 AED per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.