Remote IT Support Assistant – 1–2 Years | Worldwide Remote

This is a fully remote it support role you can do from home in worldwide, with priority given to Gulf-based applicants. Ideal for candidates with roughly one to two years of hands-on experience who are ready for more responsibility. Expect a predictable weekly rhythm: focused task blocks, a short team sync and a simple end-of-week summary.

• Test fixes before closing a ticket
• Troubleshoot common software, printing and connectivity problems
• Keep users informed about progress on their request
• Respond to first-line IT tickets and log every step taken
• Write short how-to guides for recurring issues
• Guide users through password resets, access issues and basic setup

• Patience explaining technical steps in plain language
• Clear written English
• Solid understanding of Windows and common office software
• Interest in a technical support career

• CompTIA A+, ITIL Foundation or similar study
• Basic networking knowledge
• Experience with a ticketing tool such as Jira or Freshservice
• Arabic language support

• Clear performance reviews every quarter
• Friendly, multicultural remote team
• Weekly one-to-one coaching sessions
• Access to online learning subscriptions

There is a clear path from this role into a mid-level position as your skills grow.

The role is remote worldwide and open to GCC residents. The indicative range for this role is 350–800 OMR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.