Remote IT Support Assistant – Fresh Graduates | GCC Remote

This remote it support vacancy is open to candidates in any GCC country (Saudi Arabia, UAE, Qatar, Kuwait, Bahrain or Oman). We welcome fresh graduates who finished their studies recently and want a first professional role they can grow in. You will be given written processes, short training sessions and a direct point of contact for questions.

• Test fixes before closing a ticket
• Maintain asset and licence records
• Escalate complex incidents to second-line engineers with full context
• Support new-joiner account creation and device setup
• Write short how-to guides for recurring issues
• Guide users through password resets, access issues and basic setup
• Respond to first-line IT tickets and log every step taken

• Interest in a technical support career
• Solid understanding of Windows and common office software
• Clear written English
• Reliable internet and a capable computer

• Basic networking knowledge
• Arabic language support
• CompTIA A+, ITIL Foundation or similar study
• Experience with a ticketing tool such as Jira or Freshservice

• Flexible start times within the Gulf working day
• Paid onboarding and structured training
• Paid annual leave and public holidays
• Weekly one-to-one coaching sessions
• Friendly, multicultural remote team

You will finish this role with practical, transferable experience and references you can use.

Applications are welcome from residents of any GCC country. The indicative range for this role is 3,400–7,650 SAR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.