Remote IT Support Assistant – Fresh Graduates | Oman

This is a fully remote it support role you can do from home in Oman. We welcome fresh graduates who finished their studies recently and want a first professional role they can grow in. Day to day you will work inside a small, supportive team with clear priorities and weekly check-ins.

• Maintain asset and licence records
• Escalate complex incidents to second-line engineers with full context
• Respond to first-line IT tickets and log every step taken
• Guide users through password resets, access issues and basic setup
• Troubleshoot common software, printing and connectivity problems
• Keep users informed about progress on their request
• Monitor ticket queues so nothing breaches response targets

• Patience explaining technical steps in plain language
• Clear written English
• Solid understanding of Windows and common office software
• Reliable internet and a capable computer

• CompTIA A+, ITIL Foundation or similar study
• Arabic language support
• Basic networking knowledge
• Experience with a ticketing tool such as Jira or Freshservice

• Clear performance reviews every quarter
• Paid annual leave and public holidays
• Weekly one-to-one coaching sessions
• Mentorship from an experienced team lead
• Certificate of completion for internship graduates

You will finish this role with practical, transferable experience and references you can use.

You must be legally resident in Oman to apply. The indicative range for this role is 250–650 OMR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.