Remote IT Support Assistant – Fresh Graduates | Qatar

We are hiring for a remote it support position based in Qatar. We welcome fresh graduates who finished their studies recently and want a first professional role they can grow in. You will be given written processes, short training sessions and a direct point of contact for questions.

• Escalate complex incidents to second-line engineers with full context
• Respond to first-line IT tickets and log every step taken
• Test fixes before closing a ticket
• Support new-joiner account creation and device setup
• Write short how-to guides for recurring issues
• Maintain asset and licence records

• Solid understanding of Windows and common office software
• Clear written English
• Reliable internet and a capable computer
• Patience explaining technical steps in plain language
• Interest in a technical support career

• Basic networking knowledge
• CompTIA A+, ITIL Foundation or similar study
• Experience with a ticketing tool such as Jira or Freshservice
• Arabic language support

• Monthly internet and home-office allowance
• Referral bonus scheme
• Clear performance reviews every quarter
• Fully remote work with no commute
• Friendly, multicultural remote team
• Wellness day each quarter

There is a clear path from this role into a mid-level position as your skills grow.

You must be legally resident in Qatar to apply. The indicative range for this role is 3,800–8,500 QAR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.