Remote IT Support Assistant – Fresh Graduates | Worldwide Remote

A work-from-home it support opportunity for people living in worldwide, with priority given to Gulf-based applicants. We welcome fresh graduates who finished their studies recently and want a first professional role they can grow in. The team communicates asynchronously most of the day, with one short live catch-up to unblock work.

• Troubleshoot common software, printing and connectivity problems
• Keep users informed about progress on their request
• Maintain asset and licence records
• Support new-joiner account creation and device setup
• Respond to first-line IT tickets and log every step taken
• Escalate complex incidents to second-line engineers with full context
• Monitor ticket queues so nothing breaches response targets

• Patience explaining technical steps in plain language
• Reliable internet and a capable computer
• Interest in a technical support career
• Clear written English
• Solid understanding of Windows and common office software

• CompTIA A+, ITIL Foundation or similar study
• Experience with a ticketing tool such as Jira or Freshservice
• Basic networking knowledge
• Arabic language support

• Clear performance reviews every quarter
• Mentorship from an experienced team lead
• Fully remote work with no commute
• Paid onboarding and structured training
• Career progression into a mid-level role
• Weekly one-to-one coaching sessions

There is a clear path from this role into a mid-level position as your skills grow.

The role is remote worldwide and open to GCC residents. The indicative range for this role is 250–650 OMR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.