Remote IT Support Assistant – Internship | Ajman, United Arab Emirates

This is a fully remote it support role you can do from home in United Arab Emirates (candidates near Ajman preferred). This is a structured internship designed to give students and recent graduates supervised, hands-on experience. Expect a predictable weekly rhythm: focused task blocks, a short team sync and a simple end-of-week summary.

• Respond to first-line IT tickets and log every step taken
• Escalate complex incidents to second-line engineers with full context
• Troubleshoot common software, printing and connectivity problems
• Support new-joiner account creation and device setup
• Write short how-to guides for recurring issues

• Patience explaining technical steps in plain language
• Solid understanding of Windows and common office software
• Clear written English
• Interest in a technical support career
• Currently studying or graduated within the last two years

• Basic networking knowledge
• Experience with a ticketing tool such as Jira or Freshservice
• CompTIA A+, ITIL Foundation or similar study
• Arabic language support

• Mentorship from an experienced team lead
• Monthly internet and home-office allowance
• Access to online learning subscriptions
• Certificate of completion for internship graduates
• Weekly one-to-one coaching sessions

Strong performers are supported to take on more complex work within the first six months.

You must be legally resident in United Arab Emirates to apply. The indicative range for this role is 1,300–3,100 AED per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.