Remote IT Support Assistant – Internship | Al Rayyan, Qatar

This is a fully remote it support role you can do from home in Qatar (candidates near Al Rayyan preferred). This is a structured internship designed to give students and recent graduates supervised, hands-on experience. Day to day you will work inside a small, supportive team with clear priorities and weekly check-ins.

• Guide users through password resets, access issues and basic setup
• Monitor ticket queues so nothing breaches response targets
• Escalate complex incidents to second-line engineers with full context
• Respond to first-line IT tickets and log every step taken
• Write short how-to guides for recurring issues
• Keep users informed about progress on their request

• Patience explaining technical steps in plain language
• Interest in a technical support career
• Clear written English
• Solid understanding of Windows and common office software
• Currently studying or graduated within the last two years

• Basic networking knowledge
• CompTIA A+, ITIL Foundation or similar study
• Arabic language support

• Flexible start times within the Gulf working day
• Weekly one-to-one coaching sessions
• Fully remote work with no commute
• Mentorship from an experienced team lead

You will finish this role with practical, transferable experience and references you can use.

You must be legally resident in Qatar to apply. The indicative range for this role is 1,450–3,300 QAR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.