Remote IT Support Assistant – Internship | Muscat, Oman

This is a fully remote it support role you can do from home in Oman (candidates near Muscat preferred). This is a structured internship designed to give students and recent graduates supervised, hands-on experience. Day to day you will work inside a small, supportive team with clear priorities and weekly check-ins.

• Troubleshoot common software, printing and connectivity problems
• Write short how-to guides for recurring issues
• Maintain asset and licence records
• Escalate complex incidents to second-line engineers with full context
• Test fixes before closing a ticket
• Support new-joiner account creation and device setup

• Patience explaining technical steps in plain language
• Solid understanding of Windows and common office software
• Interest in a technical support career
• Clear written English
• Reliable internet and a capable computer
• Currently studying or graduated within the last two years

• Experience with a ticketing tool such as Jira or Freshservice
• Arabic language support
• CompTIA A+, ITIL Foundation or similar study
• Basic networking knowledge

• Paid annual leave and public holidays
• Monthly internet and home-office allowance
• Mentorship from an experienced team lead
• Equipment stipend for laptop or headset
• Clear performance reviews every quarter

Regular feedback helps you build a portfolio of measurable results.

You must be legally resident in Oman to apply. The indicative range for this role is 120–200 OMR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.