Remote IT Support Assistant – Internship | Worldwide Remote

This is a fully remote it support role you can do from home in worldwide, with priority given to Gulf-based applicants. This is a structured internship designed to give students and recent graduates supervised, hands-on experience. Day to day you will work inside a small, supportive team with clear priorities and weekly check-ins.

• Maintain asset and licence records
• Monitor ticket queues so nothing breaches response targets
• Escalate complex incidents to second-line engineers with full context
• Troubleshoot common software, printing and connectivity problems
• Write short how-to guides for recurring issues
• Support new-joiner account creation and device setup
• Keep users informed about progress on their request

• Solid understanding of Windows and common office software
• Interest in a technical support career
• Reliable internet and a capable computer
• Patience explaining technical steps in plain language
• Currently studying or graduated within the last two years

• Experience with a ticketing tool such as Jira or Freshservice
• CompTIA A+, ITIL Foundation or similar study
• Arabic language support
• Basic networking knowledge

• Referral bonus scheme
• Career progression into a mid-level role
• Access to online learning subscriptions
• Flexible start times within the Gulf working day
• Friendly, multicultural remote team
• Performance bonus linked to clear targets

Regular feedback helps you build a portfolio of measurable results.

The role is remote worldwide and open to GCC residents. The indicative range for this role is 1,450–3,300 QAR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.