Remote IT Support Assistant – Junior Level | GCC Remote

This is a fully remote it support role you can do from home in any GCC country (Saudi Arabia, UAE, Qatar, Kuwait, Bahrain or Oman). A junior-level position for someone who has covered the basics and now wants to build depth and ownership. You will be given written processes, short training sessions and a direct point of contact for questions.

• Guide users through password resets, access issues and basic setup
• Keep users informed about progress on their request
• Respond to first-line IT tickets and log every step taken
• Monitor ticket queues so nothing breaches response targets
• Test fixes before closing a ticket
• Support new-joiner account creation and device setup

• Interest in a technical support career
• Solid understanding of Windows and common office software
• Clear written English
• Patience explaining technical steps in plain language

• Arabic language support
• Experience with a ticketing tool such as Jira or Freshservice
• Basic networking knowledge
• CompTIA A+, ITIL Foundation or similar study

• Access to online learning subscriptions
• Paid annual leave and public holidays
• Referral bonus scheme
• Mentorship from an experienced team lead
• Fully remote work with no commute
• Certificate of completion for internship graduates

There is a clear path from this role into a mid-level position as your skills grow.

Applications are welcome from residents of any GCC country. The indicative range for this role is 200–500 OMR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.