Remote IT Support Assistant – Junior Level | Hawalli, Kuwait

This remote it support vacancy is open to candidates in Kuwait (candidates near Hawalli preferred). A junior-level position for someone who has covered the basics and now wants to build depth and ownership. Day to day you will work inside a small, supportive team with clear priorities and weekly check-ins.

• Guide users through password resets, access issues and basic setup
• Write short how-to guides for recurring issues
• Keep users informed about progress on their request
• Escalate complex incidents to second-line engineers with full context
• Support new-joiner account creation and device setup
• Test fixes before closing a ticket
• Respond to first-line IT tickets and log every step taken

• Reliable internet and a capable computer
• Clear written English
• Solid understanding of Windows and common office software
• Interest in a technical support career

• Basic networking knowledge
• Experience with a ticketing tool such as Jira or Freshservice
• Arabic language support

• Equipment stipend for laptop or headset
• Wellness day each quarter
• Weekly one-to-one coaching sessions
• Friendly, multicultural remote team
• Mentorship from an experienced team lead
• Paid annual leave and public holidays

Strong performers are supported to take on more complex work within the first six months.

You must be legally resident in Kuwait to apply. The indicative range for this role is 300–850 KWD per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.