Remote IT Support Assistant – Junior Level | Riyadh, Saudi Arabia

We are hiring for a remote it support position based in Saudi Arabia (candidates near Riyadh preferred). A junior-level position for someone who has covered the basics and now wants to build depth and ownership. Day to day you will work inside a small, supportive team with clear priorities and weekly check-ins.

• Troubleshoot common software, printing and connectivity problems
• Escalate complex incidents to second-line engineers with full context
• Maintain asset and licence records
• Test fixes before closing a ticket
• Write short how-to guides for recurring issues
• Support new-joiner account creation and device setup

• Interest in a technical support career
• Clear written English
• Solid understanding of Windows and common office software
• Reliable internet and a capable computer
• Patience explaining technical steps in plain language

• CompTIA A+, ITIL Foundation or similar study
• Arabic language support
• Experience with a ticketing tool such as Jira or Freshservice

• Monthly internet and home-office allowance
• Weekly one-to-one coaching sessions
• Career progression into a mid-level role
• Flexible start times within the Gulf working day

Regular feedback helps you build a portfolio of measurable results.

You must be legally resident in Saudi Arabia to apply. The indicative range for this role is 2,750–6,200 SAR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.