Remote IT Support Assistant – No Experience Required | Hawalli, Kuwait

This remote it support vacancy is open to candidates in Kuwait (candidates near Hawalli preferred). This role is open to candidates with no previous work experience — full training is provided from day one. Day to day you will work inside a small, supportive team with clear priorities and weekly check-ins.

• Troubleshoot common software, printing and connectivity problems
• Test fixes before closing a ticket
• Escalate complex incidents to second-line engineers with full context
• Write short how-to guides for recurring issues
• Support new-joiner account creation and device setup

• Patience explaining technical steps in plain language
• Clear written English
• Interest in a technical support career
• Solid understanding of Windows and common office software
• Reliable internet and a capable computer

• Experience with a ticketing tool such as Jira or Freshservice
• Arabic language support
• CompTIA A+, ITIL Foundation or similar study
• Basic networking knowledge

• Certificate of completion for internship graduates
• Friendly, multicultural remote team
• Wellness day each quarter
• Mentorship from an experienced team lead
• Flexible start times within the Gulf working day
• Weekly one-to-one coaching sessions

There is a clear path from this role into a mid-level position as your skills grow.

You must be legally resident in Kuwait to apply. The indicative range for this role is 200–550 KWD per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.