Remote IT Support Assistant – No Experience Required | Salalah, Oman

We are hiring for a remote it support position based in Oman (candidates near Salalah preferred). This role is open to candidates with no previous work experience — full training is provided from day one. Expect a predictable weekly rhythm: focused task blocks, a short team sync and a simple end-of-week summary.

• Escalate complex incidents to second-line engineers with full context
• Monitor ticket queues so nothing breaches response targets
• Troubleshoot common software, printing and connectivity problems
• Respond to first-line IT tickets and log every step taken
• Keep users informed about progress on their request
• Maintain asset and licence records
• Write short how-to guides for recurring issues

• Patience explaining technical steps in plain language
• Interest in a technical support career
• Solid understanding of Windows and common office software
• Reliable internet and a capable computer

• Experience with a ticketing tool such as Jira or Freshservice
• Basic networking knowledge
• Arabic language support
• CompTIA A+, ITIL Foundation or similar study

• Certificate of completion for internship graduates
• Weekly one-to-one coaching sessions
• Performance bonus linked to clear targets
• Mentorship from an experienced team lead
• Flexible start times within the Gulf working day

There is a clear path from this role into a mid-level position as your skills grow.

You must be legally resident in Oman to apply. The indicative range for this role is 250–600 OMR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.