Remote Service Desk Assistant – 0–1 Years | Fujairah, United Arab Emirates

This remote customer service vacancy is open to candidates in United Arab Emirates (candidates near Fujairah preferred). Suitable for candidates with up to one year of experience, including internships, freelance work or part-time roles. Day to day you will work inside a small, supportive team with clear priorities and weekly check-ins.

• Share recurring complaints with the team so processes can improve
• Log every interaction in the ticketing system with clear, readable notes
• Follow up on open cases until the customer confirms the issue is resolved
• Update help-centre answers when you spot outdated information
• Verify customer identity before making any account changes
• Keep a friendly, professional tone with frustrated customers
• Escalate technical or billing problems to the right internal team

• Basic computer literacy and fast typing
• Stable internet and a quiet place to take calls
• Calm, patient communication style
• Ability to handle several conversations at once

• Conversational Arabic
• Retail, hospitality or call-centre background
• Experience with Zendesk, Freshdesk or similar tools

• Paid annual leave and public holidays
• Career progression into a mid-level role
• Paid onboarding and structured training
• Mentorship from an experienced team lead
• Wellness day each quarter

Regular feedback helps you build a portfolio of measurable results.

You must be legally resident in United Arab Emirates to apply. The indicative range for this role is 3,600–8,550 AED per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.