Remote Service Desk Assistant – 0–1 Years | GCC Remote

A work-from-home customer service opportunity for people living in any GCC country (Saudi Arabia, UAE, Qatar, Kuwait, Bahrain or Oman). Suitable for candidates with up to one year of experience, including internships, freelance work or part-time roles. Expect a predictable weekly rhythm: focused task blocks, a short team sync and a simple end-of-week summary.

• Answer customer questions over chat, email and phone within agreed response times
• Verify customer identity before making any account changes
• Log every interaction in the ticketing system with clear, readable notes
• Meet daily targets for resolved conversations and satisfaction scores
• Keep a friendly, professional tone with frustrated customers

• Basic computer literacy and fast typing
• Comfortable working set shift hours from home
• Ability to handle several conversations at once
• Stable internet and a quiet place to take calls
• Clear written and spoken English
• Willingness to learn product details during paid training

• Experience with Zendesk, Freshdesk or similar tools
• Exposure to e-commerce order systems
• Retail, hospitality or call-centre background
• Conversational Arabic

• Certificate of completion for internship graduates
• Weekly one-to-one coaching sessions
• Flexible start times within the Gulf working day
• Performance bonus linked to clear targets
• Fully remote work with no commute

You will finish this role with practical, transferable experience and references you can use.

Applications are welcome from residents of any GCC country. The indicative range for this role is 150–400 OMR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.