Remote Service Desk Assistant – 0–1 Years | Kuwait

We are hiring for a remote customer service position based in Kuwait. Suitable for candidates with up to one year of experience, including internships, freelance work or part-time roles. Day to day you will work inside a small, supportive team with clear priorities and weekly check-ins.

• Update help-centre answers when you spot outdated information
• Share recurring complaints with the team so processes can improve
• Log every interaction in the ticketing system with clear, readable notes
• Meet daily targets for resolved conversations and satisfaction scores
• Answer customer questions over chat, email and phone within agreed response times

• Basic computer literacy and fast typing
• Willingness to learn product details during paid training
• Ability to handle several conversations at once
• Stable internet and a quiet place to take calls

• Familiarity with CSAT and first-response metrics
• Conversational Arabic
• Retail, hospitality or call-centre background
• Exposure to e-commerce order systems

• Paid annual leave and public holidays
• Certificate of completion for internship graduates
• Equipment stipend for laptop or headset
• Performance bonus linked to clear targets
• Weekly one-to-one coaching sessions
• Mentorship from an experienced team lead

Regular feedback helps you build a portfolio of measurable results.

You must be legally resident in Kuwait to apply. The indicative range for this role is 250–650 KWD per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.