Remote Service Desk Assistant – 0–1 Years | Saudi Arabia

A work-from-home customer service opportunity for people living in Saudi Arabia. Suitable for candidates with up to one year of experience, including internships, freelance work or part-time roles. Day to day you will work inside a small, supportive team with clear priorities and weekly check-ins.

• Log every interaction in the ticketing system with clear, readable notes
• Verify customer identity before making any account changes
• Escalate technical or billing problems to the right internal team
• Guide customers through order, delivery and account issues step by step
• Answer customer questions over chat, email and phone within agreed response times
• Keep a friendly, professional tone with frustrated customers

• Comfortable working set shift hours from home
• Ability to handle several conversations at once
• Clear written and spoken English
• Stable internet and a quiet place to take calls
• Willingness to learn product details during paid training

• Familiarity with CSAT and first-response metrics
• Conversational Arabic
• Exposure to e-commerce order systems

• Friendly, multicultural remote team
• Monthly internet and home-office allowance
• Flexible start times within the Gulf working day
• Fully remote work with no commute

You will finish this role with practical, transferable experience and references you can use.

You must be legally resident in Saudi Arabia to apply. The indicative range for this role is 3,600–8,100 SAR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.