Remote Service Desk Assistant – 1–2 Years | Al Rayyan, Qatar

A work-from-home customer service opportunity for people living in Qatar (candidates near Al Rayyan preferred). Ideal for candidates with roughly one to two years of hands-on experience who are ready for more responsibility. You will be given written processes, short training sessions and a direct point of contact for questions.

• Guide customers through order, delivery and account issues step by step
• Meet daily targets for resolved conversations and satisfaction scores
• Answer customer questions over chat, email and phone within agreed response times
• Log every interaction in the ticketing system with clear, readable notes
• Share recurring complaints with the team so processes can improve
• Follow up on open cases until the customer confirms the issue is resolved
• Escalate technical or billing problems to the right internal team

• Comfortable working set shift hours from home
• Basic computer literacy and fast typing
• Stable internet and a quiet place to take calls
• Clear written and spoken English

• Conversational Arabic
• Exposure to e-commerce order systems
• Familiarity with CSAT and first-response metrics
• Retail, hospitality or call-centre background

• Access to online learning subscriptions
• Referral bonus scheme
• Performance bonus linked to clear targets
• Paid onboarding and structured training
• Paid annual leave and public holidays
• Certificate of completion for internship graduates

Strong performers are supported to take on more complex work within the first six months.

You must be legally resident in Qatar to apply. The indicative range for this role is 4,700–10,500 QAR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.