Remote Service Desk Assistant – 1–2 Years | Bahrain

This is a fully remote customer service role you can do from home in Bahrain. Ideal for candidates with roughly one to two years of hands-on experience who are ready for more responsibility. You will be given written processes, short training sessions and a direct point of contact for questions.

• Log every interaction in the ticketing system with clear, readable notes
• Verify customer identity before making any account changes
• Answer customer questions over chat, email and phone within agreed response times
• Escalate technical or billing problems to the right internal team
• Meet daily targets for resolved conversations and satisfaction scores
• Update help-centre answers when you spot outdated information
• Share recurring complaints with the team so processes can improve

• Stable internet and a quiet place to take calls
• Clear written and spoken English
• Willingness to learn product details during paid training
• Comfortable working set shift hours from home
• Ability to handle several conversations at once
• Calm, patient communication style

• Conversational Arabic
• Experience with Zendesk, Freshdesk or similar tools
• Familiarity with CSAT and first-response metrics
• Exposure to e-commerce order systems

• Career progression into a mid-level role
• Clear performance reviews every quarter
• Paid annual leave and public holidays
• Weekly one-to-one coaching sessions
• Referral bonus scheme
• Wellness day each quarter

Regular feedback helps you build a portfolio of measurable results.

You must be legally resident in Bahrain to apply. The indicative range for this role is 350–800 BHD per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.