Remote Service Desk Assistant – 1–2 Years | Fujairah, United Arab Emirates

This is a fully remote customer service role you can do from home in United Arab Emirates (candidates near Fujairah preferred). Ideal for candidates with roughly one to two years of hands-on experience who are ready for more responsibility. The team communicates asynchronously most of the day, with one short live catch-up to unblock work.

• Update help-centre answers when you spot outdated information
• Answer customer questions over chat, email and phone within agreed response times
• Share recurring complaints with the team so processes can improve
• Guide customers through order, delivery and account issues step by step
• Meet daily targets for resolved conversations and satisfaction scores
• Log every interaction in the ticketing system with clear, readable notes

• Calm, patient communication style
• Stable internet and a quiet place to take calls
• Basic computer literacy and fast typing
• Clear written and spoken English
• Comfortable working set shift hours from home

• Conversational Arabic
• Retail, hospitality or call-centre background
• Experience with Zendesk, Freshdesk or similar tools
• Familiarity with CSAT and first-response metrics

• Certificate of completion for internship graduates
• Referral bonus scheme
• Wellness day each quarter
• Career progression into a mid-level role
• Performance bonus linked to clear targets
• Monthly internet and home-office allowance

Regular feedback helps you build a portfolio of measurable results.

You must be legally resident in United Arab Emirates to apply. The indicative range for this role is 4,200–9,950 AED per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.