Remote Service Desk Assistant – 1–2 Years | Kuwait City, Kuwait

This remote customer service vacancy is open to candidates in Kuwait (candidates near Kuwait City preferred). Ideal for candidates with roughly one to two years of hands-on experience who are ready for more responsibility. Day to day you will work inside a small, supportive team with clear priorities and weekly check-ins.

• Answer customer questions over chat, email and phone within agreed response times
• Follow up on open cases until the customer confirms the issue is resolved
• Meet daily targets for resolved conversations and satisfaction scores
• Escalate technical or billing problems to the right internal team
• Guide customers through order, delivery and account issues step by step

• Ability to handle several conversations at once
• Clear written and spoken English
• Comfortable working set shift hours from home
• Basic computer literacy and fast typing
• Willingness to learn product details during paid training

• Conversational Arabic
• Familiarity with CSAT and first-response metrics
• Experience with Zendesk, Freshdesk or similar tools
• Exposure to e-commerce order systems

• Weekly one-to-one coaching sessions
• Mentorship from an experienced team lead
• Fully remote work with no commute
• Friendly, multicultural remote team
• Flexible start times within the Gulf working day
• Performance bonus linked to clear targets

You will finish this role with practical, transferable experience and references you can use.

You must be legally resident in Kuwait to apply. The indicative range for this role is 300–750 KWD per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.