Remote Service Desk Assistant – 1–2 Years | Mecca, Saudi Arabia

We are hiring for a remote customer service position based in Saudi Arabia (candidates near Mecca preferred). Ideal for candidates with roughly one to two years of hands-on experience who are ready for more responsibility. Day to day you will work inside a small, supportive team with clear priorities and weekly check-ins.

• Answer customer questions over chat, email and phone within agreed response times
• Follow up on open cases until the customer confirms the issue is resolved
• Verify customer identity before making any account changes
• Update help-centre answers when you spot outdated information
• Guide customers through order, delivery and account issues step by step
• Keep a friendly, professional tone with frustrated customers
• Escalate technical or billing problems to the right internal team

• Calm, patient communication style
• Ability to handle several conversations at once
• Clear written and spoken English
• Willingness to learn product details during paid training
• Basic computer literacy and fast typing

• Familiarity with CSAT and first-response metrics
• Exposure to e-commerce order systems
• Experience with Zendesk, Freshdesk or similar tools
• Conversational Arabic

• Mentorship from an experienced team lead
• Career progression into a mid-level role
• Equipment stipend for laptop or headset
• Access to online learning subscriptions

You will finish this role with practical, transferable experience and references you can use.

You must be legally resident in Saudi Arabia to apply. The indicative range for this role is 4,200–9,450 SAR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.