Remote Service Desk Assistant – 1–2 Years | Oman

This remote customer service vacancy is open to candidates in Oman. Ideal for candidates with roughly one to two years of hands-on experience who are ready for more responsibility. You will be given written processes, short training sessions and a direct point of contact for questions.

• Update help-centre answers when you spot outdated information
• Answer customer questions over chat, email and phone within agreed response times
• Meet daily targets for resolved conversations and satisfaction scores
• Log every interaction in the ticketing system with clear, readable notes
• Verify customer identity before making any account changes
• Keep a friendly, professional tone with frustrated customers

• Willingness to learn product details during paid training
• Stable internet and a quiet place to take calls
• Basic computer literacy and fast typing
• Comfortable working set shift hours from home
• Ability to handle several conversations at once
• Clear written and spoken English

• Experience with Zendesk, Freshdesk or similar tools
• Familiarity with CSAT and first-response metrics
• Conversational Arabic
• Exposure to e-commerce order systems

• Mentorship from an experienced team lead
• Equipment stipend for laptop or headset
• Paid annual leave and public holidays
• Flexible start times within the Gulf working day
• Monthly internet and home-office allowance

Regular feedback helps you build a portfolio of measurable results.

You must be legally resident in Oman to apply. The indicative range for this role is 350–800 OMR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.