Remote Service Desk Assistant – Fresh Graduates | Bahrain

A work-from-home customer service opportunity for people living in Bahrain. We welcome fresh graduates who finished their studies recently and want a first professional role they can grow in. You will be given written processes, short training sessions and a direct point of contact for questions.

• Answer customer questions over chat, email and phone within agreed response times
• Verify customer identity before making any account changes
• Escalate technical or billing problems to the right internal team
• Update help-centre answers when you spot outdated information
• Log every interaction in the ticketing system with clear, readable notes
• Meet daily targets for resolved conversations and satisfaction scores
• Keep a friendly, professional tone with frustrated customers

• Basic computer literacy and fast typing
• Calm, patient communication style
• Stable internet and a quiet place to take calls
• Willingness to learn product details during paid training
• Clear written and spoken English

• Experience with Zendesk, Freshdesk or similar tools
• Exposure to e-commerce order systems
• Retail, hospitality or call-centre background
• Familiarity with CSAT and first-response metrics

• Monthly internet and home-office allowance
• Weekly one-to-one coaching sessions
• Mentorship from an experienced team lead
• Fully remote work with no commute

Regular feedback helps you build a portfolio of measurable results.

You must be legally resident in Bahrain to apply. The indicative range for this role is 250–650 BHD per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.