Remote Service Desk Assistant – Fresh Graduates | GCC Remote

A work-from-home customer service opportunity for people living in any GCC country (Saudi Arabia, UAE, Qatar, Kuwait, Bahrain or Oman). We welcome fresh graduates who finished their studies recently and want a first professional role they can grow in. Day to day you will work inside a small, supportive team with clear priorities and weekly check-ins.

• Meet daily targets for resolved conversations and satisfaction scores
• Answer customer questions over chat, email and phone within agreed response times
• Follow up on open cases until the customer confirms the issue is resolved
• Verify customer identity before making any account changes
• Escalate technical or billing problems to the right internal team

• Basic computer literacy and fast typing
• Stable internet and a quiet place to take calls
• Ability to handle several conversations at once
• Comfortable working set shift hours from home
• Clear written and spoken English

• Retail, hospitality or call-centre background
• Familiarity with CSAT and first-response metrics
• Conversational Arabic
• Exposure to e-commerce order systems

• Flexible start times within the Gulf working day
• Fully remote work with no commute
• Access to online learning subscriptions
• Equipment stipend for laptop or headset

There is a clear path from this role into a mid-level position as your skills grow.

Applications are welcome from residents of any GCC country. The indicative range for this role is 250–600 KWD per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.