Remote Service Desk Assistant – Fresh Graduates | Jeddah, Saudi Arabia

We are hiring for a remote customer service position based in Saudi Arabia (candidates near Jeddah preferred). We welcome fresh graduates who finished their studies recently and want a first professional role they can grow in. The team communicates asynchronously most of the day, with one short live catch-up to unblock work.

• Escalate technical or billing problems to the right internal team
• Share recurring complaints with the team so processes can improve
• Meet daily targets for resolved conversations and satisfaction scores
• Answer customer questions over chat, email and phone within agreed response times
• Update help-centre answers when you spot outdated information

• Clear written and spoken English
• Comfortable working set shift hours from home
• Ability to handle several conversations at once
• Basic computer literacy and fast typing
• Willingness to learn product details during paid training

• Exposure to e-commerce order systems
• Retail, hospitality or call-centre background
• Familiarity with CSAT and first-response metrics
• Conversational Arabic

• Paid onboarding and structured training
• Career progression into a mid-level role
• Clear performance reviews every quarter
• Flexible start times within the Gulf working day
• Equipment stipend for laptop or headset
• Fully remote work with no commute

You will finish this role with practical, transferable experience and references you can use.

You must be legally resident in Saudi Arabia to apply. The indicative range for this role is 3,400–7,650 SAR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.