Remote Service Desk Assistant – Fresh Graduates | Kuwait City, Kuwait

We are hiring for a remote customer service position based in Kuwait (candidates near Kuwait City preferred). We welcome fresh graduates who finished their studies recently and want a first professional role they can grow in. Expect a predictable weekly rhythm: focused task blocks, a short team sync and a simple end-of-week summary.

• Log every interaction in the ticketing system with clear, readable notes
• Answer customer questions over chat, email and phone within agreed response times
• Meet daily targets for resolved conversations and satisfaction scores
• Share recurring complaints with the team so processes can improve
• Verify customer identity before making any account changes

• Comfortable working set shift hours from home
• Basic computer literacy and fast typing
• Calm, patient communication style
• Stable internet and a quiet place to take calls
• Clear written and spoken English
• Ability to handle several conversations at once

• Experience with Zendesk, Freshdesk or similar tools
• Retail, hospitality or call-centre background
• Exposure to e-commerce order systems
• Conversational Arabic

• Career progression into a mid-level role
• Friendly, multicultural remote team
• Paid annual leave and public holidays
• Referral bonus scheme
• Flexible start times within the Gulf working day

Strong performers are supported to take on more complex work within the first six months.

You must be legally resident in Kuwait to apply. The indicative range for this role is 250–600 KWD per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.