Remote Service Desk Assistant – Fresh Graduates | Muscat, Oman

A work-from-home customer service opportunity for people living in Oman (candidates near Muscat preferred). We welcome fresh graduates who finished their studies recently and want a first professional role they can grow in. Day to day you will work inside a small, supportive team with clear priorities and weekly check-ins.

• Log every interaction in the ticketing system with clear, readable notes
• Escalate technical or billing problems to the right internal team
• Answer customer questions over chat, email and phone within agreed response times
• Share recurring complaints with the team so processes can improve
• Follow up on open cases until the customer confirms the issue is resolved
• Update help-centre answers when you spot outdated information
• Meet daily targets for resolved conversations and satisfaction scores

• Clear written and spoken English
• Basic computer literacy and fast typing
• Calm, patient communication style
• Ability to handle several conversations at once

• Conversational Arabic
• Familiarity with CSAT and first-response metrics
• Experience with Zendesk, Freshdesk or similar tools
• Exposure to e-commerce order systems

• Wellness day each quarter
• Clear performance reviews every quarter
• Paid annual leave and public holidays
• Flexible start times within the Gulf working day
• Paid onboarding and structured training

You will finish this role with practical, transferable experience and references you can use.

You must be legally resident in Oman to apply. The indicative range for this role is 250–650 OMR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.