Remote Service Desk Assistant – Fresh Graduates | Qatar

A work-from-home customer service opportunity for people living in Qatar. We welcome fresh graduates who finished their studies recently and want a first professional role they can grow in. Expect a predictable weekly rhythm: focused task blocks, a short team sync and a simple end-of-week summary.

• Keep a friendly, professional tone with frustrated customers
• Follow up on open cases until the customer confirms the issue is resolved
• Log every interaction in the ticketing system with clear, readable notes
• Share recurring complaints with the team so processes can improve
• Update help-centre answers when you spot outdated information
• Answer customer questions over chat, email and phone within agreed response times

• Stable internet and a quiet place to take calls
• Willingness to learn product details during paid training
• Clear written and spoken English
• Basic computer literacy and fast typing

• Conversational Arabic
• Exposure to e-commerce order systems
• Familiarity with CSAT and first-response metrics
• Experience with Zendesk, Freshdesk or similar tools

• Performance bonus linked to clear targets
• Equipment stipend for laptop or headset
• Clear performance reviews every quarter
• Friendly, multicultural remote team
• Paid annual leave and public holidays
• Access to online learning subscriptions

Regular feedback helps you build a portfolio of measurable results.

You must be legally resident in Qatar to apply. The indicative range for this role is 3,800–8,500 QAR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.