Remote Service Desk Assistant – Fresh Graduates | Worldwide Remote

This remote customer service vacancy is open to candidates in worldwide, with priority given to Gulf-based applicants. We welcome fresh graduates who finished their studies recently and want a first professional role they can grow in. Expect a predictable weekly rhythm: focused task blocks, a short team sync and a simple end-of-week summary.

• Log every interaction in the ticketing system with clear, readable notes
• Meet daily targets for resolved conversations and satisfaction scores
• Guide customers through order, delivery and account issues step by step
• Verify customer identity before making any account changes
• Keep a friendly, professional tone with frustrated customers

• Calm, patient communication style
• Basic computer literacy and fast typing
• Clear written and spoken English
• Comfortable working set shift hours from home
• Willingness to learn product details during paid training
• Ability to handle several conversations at once

• Retail, hospitality or call-centre background
• Exposure to e-commerce order systems
• Conversational Arabic
• Familiarity with CSAT and first-response metrics

• Flexible start times within the Gulf working day
• Performance bonus linked to clear targets
• Friendly, multicultural remote team
• Mentorship from an experienced team lead
• Paid annual leave and public holidays

There is a clear path from this role into a mid-level position as your skills grow.

The role is remote worldwide and open to GCC residents. The indicative range for this role is 250–650 OMR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.