Remote Service Desk Assistant – Internship | Ahmadi, Kuwait

A work-from-home customer service opportunity for people living in Kuwait (candidates near Ahmadi preferred). This is a structured internship designed to give students and recent graduates supervised, hands-on experience. The team communicates asynchronously most of the day, with one short live catch-up to unblock work.

• Escalate technical or billing problems to the right internal team
• Update help-centre answers when you spot outdated information
• Log every interaction in the ticketing system with clear, readable notes
• Share recurring complaints with the team so processes can improve
• Meet daily targets for resolved conversations and satisfaction scores
• Guide customers through order, delivery and account issues step by step

• Stable internet and a quiet place to take calls
• Willingness to learn product details during paid training
• Ability to handle several conversations at once
• Calm, patient communication style
• Comfortable working set shift hours from home
• Clear written and spoken English
• Currently studying or graduated within the last two years

• Exposure to e-commerce order systems
• Experience with Zendesk, Freshdesk or similar tools
• Retail, hospitality or call-centre background

• Monthly internet and home-office allowance
• Career progression into a mid-level role
• Mentorship from an experienced team lead
• Equipment stipend for laptop or headset

Regular feedback helps you build a portfolio of measurable results.

You must be legally resident in Kuwait to apply. The indicative range for this role is 120–200 KWD per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.