Remote Service Desk Assistant – Internship | Al Wakrah, Qatar

A work-from-home customer service opportunity for people living in Qatar (candidates near Al Wakrah preferred). This is a structured internship designed to give students and recent graduates supervised, hands-on experience. Expect a predictable weekly rhythm: focused task blocks, a short team sync and a simple end-of-week summary.

• Share recurring complaints with the team so processes can improve
• Guide customers through order, delivery and account issues step by step
• Verify customer identity before making any account changes
• Meet daily targets for resolved conversations and satisfaction scores
• Update help-centre answers when you spot outdated information
• Answer customer questions over chat, email and phone within agreed response times

• Willingness to learn product details during paid training
• Calm, patient communication style
• Stable internet and a quiet place to take calls
• Ability to handle several conversations at once
• Basic computer literacy and fast typing
• Currently studying or graduated within the last two years

• Familiarity with CSAT and first-response metrics
• Experience with Zendesk, Freshdesk or similar tools
• Conversational Arabic

• Monthly internet and home-office allowance
• Mentorship from an experienced team lead
• Friendly, multicultural remote team
• Clear performance reviews every quarter
• Wellness day each quarter

There is a clear path from this role into a mid-level position as your skills grow.

You must be legally resident in Qatar to apply. The indicative range for this role is 1,450–3,300 QAR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.