Remote Service Desk Assistant – Internship | Worldwide Remote

This remote customer service vacancy is open to candidates in worldwide, with priority given to Gulf-based applicants. This is a structured internship designed to give students and recent graduates supervised, hands-on experience. The team communicates asynchronously most of the day, with one short live catch-up to unblock work.

• Escalate technical or billing problems to the right internal team
• Guide customers through order, delivery and account issues step by step
• Keep a friendly, professional tone with frustrated customers
• Update help-centre answers when you spot outdated information
• Answer customer questions over chat, email and phone within agreed response times
• Verify customer identity before making any account changes
• Share recurring complaints with the team so processes can improve

• Clear written and spoken English
• Calm, patient communication style
• Willingness to learn product details during paid training
• Stable internet and a quiet place to take calls
• Currently studying or graduated within the last two years

• Experience with Zendesk, Freshdesk or similar tools
• Exposure to e-commerce order systems
• Retail, hospitality or call-centre background

• Career progression into a mid-level role
• Equipment stipend for laptop or headset
• Access to online learning subscriptions
• Performance bonus linked to clear targets

Strong performers are supported to take on more complex work within the first six months.

The role is remote worldwide and open to GCC residents. The indicative range for this role is 1,300–2,950 SAR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.