Remote Service Desk Assistant – Junior Level | Bahrain

We are hiring for a remote customer service position based in Bahrain. A junior-level position for someone who has covered the basics and now wants to build depth and ownership. Day to day you will work inside a small, supportive team with clear priorities and weekly check-ins.

• Update help-centre answers when you spot outdated information
• Escalate technical or billing problems to the right internal team
• Follow up on open cases until the customer confirms the issue is resolved
• Meet daily targets for resolved conversations and satisfaction scores
• Share recurring complaints with the team so processes can improve
• Log every interaction in the ticketing system with clear, readable notes
• Answer customer questions over chat, email and phone within agreed response times

• Clear written and spoken English
• Calm, patient communication style
• Stable internet and a quiet place to take calls
• Comfortable working set shift hours from home
• Ability to handle several conversations at once

• Exposure to e-commerce order systems
• Familiarity with CSAT and first-response metrics
• Experience with Zendesk, Freshdesk or similar tools
• Retail, hospitality or call-centre background

• Fully remote work with no commute
• Friendly, multicultural remote team
• Paid annual leave and public holidays
• Weekly one-to-one coaching sessions
• Paid onboarding and structured training
• Access to online learning subscriptions

Strong performers are supported to take on more complex work within the first six months.

You must be legally resident in Bahrain to apply. The indicative range for this role is 200–500 BHD per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.