Remote Service Desk Assistant – Junior Level | GCC Remote

This is a fully remote customer service role you can do from home in any GCC country (Saudi Arabia, UAE, Qatar, Kuwait, Bahrain or Oman). A junior-level position for someone who has covered the basics and now wants to build depth and ownership. The team communicates asynchronously most of the day, with one short live catch-up to unblock work.

• Share recurring complaints with the team so processes can improve
• Guide customers through order, delivery and account issues step by step
• Answer customer questions over chat, email and phone within agreed response times
• Escalate technical or billing problems to the right internal team
• Follow up on open cases until the customer confirms the issue is resolved

• Clear written and spoken English
• Willingness to learn product details during paid training
• Stable internet and a quiet place to take calls
• Calm, patient communication style
• Basic computer literacy and fast typing
• Comfortable working set shift hours from home

• Conversational Arabic
• Familiarity with CSAT and first-response metrics
• Retail, hospitality or call-centre background
• Experience with Zendesk, Freshdesk or similar tools

• Weekly one-to-one coaching sessions
• Certificate of completion for internship graduates
• Career progression into a mid-level role
• Access to online learning subscriptions

Strong performers are supported to take on more complex work within the first six months.

Applications are welcome from residents of any GCC country. The indicative range for this role is 5,150–11,500 QAR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.