Remote Service Desk Assistant – Junior Level | Kuwait City, Kuwait

A work-from-home customer service opportunity for people living in Kuwait (candidates near Kuwait City preferred). A junior-level position for someone who has covered the basics and now wants to build depth and ownership. The team communicates asynchronously most of the day, with one short live catch-up to unblock work.

• Follow up on open cases until the customer confirms the issue is resolved
• Log every interaction in the ticketing system with clear, readable notes
• Answer customer questions over chat, email and phone within agreed response times
• Verify customer identity before making any account changes
• Update help-centre answers when you spot outdated information
• Guide customers through order, delivery and account issues step by step
• Share recurring complaints with the team so processes can improve

• Clear written and spoken English
• Willingness to learn product details during paid training
• Basic computer literacy and fast typing
• Calm, patient communication style
• Ability to handle several conversations at once
• Comfortable working set shift hours from home

• Retail, hospitality or call-centre background
• Exposure to e-commerce order systems
• Familiarity with CSAT and first-response metrics
• Experience with Zendesk, Freshdesk or similar tools

• Mentorship from an experienced team lead
• Referral bonus scheme
• Certificate of completion for internship graduates
• Flexible start times within the Gulf working day

Strong performers are supported to take on more complex work within the first six months.

You must be legally resident in Kuwait to apply. The indicative range for this role is 150–500 KWD per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.