Remote Service Desk Assistant – Junior Level | United Arab Emirates

We are hiring for a remote customer service position based in United Arab Emirates. A junior-level position for someone who has covered the basics and now wants to build depth and ownership. Expect a predictable weekly rhythm: focused task blocks, a short team sync and a simple end-of-week summary.

• Guide customers through order, delivery and account issues step by step
• Follow up on open cases until the customer confirms the issue is resolved
• Log every interaction in the ticketing system with clear, readable notes
• Update help-centre answers when you spot outdated information
• Keep a friendly, professional tone with frustrated customers
• Share recurring complaints with the team so processes can improve
• Escalate technical or billing problems to the right internal team

• Clear written and spoken English
• Ability to handle several conversations at once
• Stable internet and a quiet place to take calls
• Comfortable working set shift hours from home
• Willingness to learn product details during paid training

• Conversational Arabic
• Familiarity with CSAT and first-response metrics
• Exposure to e-commerce order systems

• Monthly internet and home-office allowance
• Certificate of completion for internship graduates
• Paid onboarding and structured training
• Mentorship from an experienced team lead
• Performance bonus linked to clear targets

There is a clear path from this role into a mid-level position as your skills grow.

You must be legally resident in United Arab Emirates to apply. The indicative range for this role is 4,600–10,900 AED per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.