Remote Service Desk Assistant – Junior Level | Worldwide Remote

A work-from-home customer service opportunity for people living in worldwide, with priority given to Gulf-based applicants. A junior-level position for someone who has covered the basics and now wants to build depth and ownership. You will be given written processes, short training sessions and a direct point of contact for questions.

• Keep a friendly, professional tone with frustrated customers
• Follow up on open cases until the customer confirms the issue is resolved
• Escalate technical or billing problems to the right internal team
• Log every interaction in the ticketing system with clear, readable notes
• Update help-centre answers when you spot outdated information
• Meet daily targets for resolved conversations and satisfaction scores
• Share recurring complaints with the team so processes can improve

• Willingness to learn product details during paid training
• Comfortable working set shift hours from home
• Ability to handle several conversations at once
• Basic computer literacy and fast typing

• Experience with Zendesk, Freshdesk or similar tools
• Conversational Arabic
• Familiarity with CSAT and first-response metrics

• Fully remote work with no commute
• Certificate of completion for internship graduates
• Access to online learning subscriptions
• Weekly one-to-one coaching sessions
• Paid annual leave and public holidays

Strong performers are supported to take on more complex work within the first six months.

The role is remote worldwide and open to GCC residents. The indicative range for this role is 2,750–6,500 AED per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.