Remote Service Desk Assistant – No Experience Required | Ahmadi, Kuwait

A work-from-home customer service opportunity for people living in Kuwait (candidates near Ahmadi preferred). This role is open to candidates with no previous work experience — full training is provided from day one. Day to day you will work inside a small, supportive team with clear priorities and weekly check-ins.

• Meet daily targets for resolved conversations and satisfaction scores
• Answer customer questions over chat, email and phone within agreed response times
• Keep a friendly, professional tone with frustrated customers
• Log every interaction in the ticketing system with clear, readable notes
• Update help-centre answers when you spot outdated information
• Follow up on open cases until the customer confirms the issue is resolved
• Verify customer identity before making any account changes

• Ability to handle several conversations at once
• Stable internet and a quiet place to take calls
• Willingness to learn product details during paid training
• Basic computer literacy and fast typing

• Familiarity with CSAT and first-response metrics
• Experience with Zendesk, Freshdesk or similar tools
• Retail, hospitality or call-centre background

• Mentorship from an experienced team lead
• Paid onboarding and structured training
• Flexible start times within the Gulf working day
• Referral bonus scheme
• Certificate of completion for internship graduates

Regular feedback helps you build a portfolio of measurable results.

You must be legally resident in Kuwait to apply. The indicative range for this role is 120–300 KWD per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.