Remote Service Desk Assistant – No Experience Required | Doha, Qatar

We are hiring for a remote customer service position based in Qatar (candidates near Doha preferred). This role is open to candidates with no previous work experience — full training is provided from day one. Expect a predictable weekly rhythm: focused task blocks, a short team sync and a simple end-of-week summary.

• Keep a friendly, professional tone with frustrated customers
• Update help-centre answers when you spot outdated information
• Log every interaction in the ticketing system with clear, readable notes
• Escalate technical or billing problems to the right internal team
• Guide customers through order, delivery and account issues step by step
• Meet daily targets for resolved conversations and satisfaction scores
• Share recurring complaints with the team so processes can improve

• Clear written and spoken English
• Stable internet and a quiet place to take calls
• Willingness to learn product details during paid training
• Ability to handle several conversations at once
• Basic computer literacy and fast typing

• Experience with Zendesk, Freshdesk or similar tools
• Exposure to e-commerce order systems
• Familiarity with CSAT and first-response metrics

• Mentorship from an experienced team lead
• Wellness day each quarter
• Referral bonus scheme
• Fully remote work with no commute
• Paid onboarding and structured training
• Clear performance reviews every quarter

You will finish this role with practical, transferable experience and references you can use.

You must be legally resident in Qatar to apply. The indicative range for this role is 2,000–4,500 QAR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.