Remote Service Desk Assistant – No Experience Required | GCC Remote

This is a fully remote customer service role you can do from home in any GCC country (Saudi Arabia, UAE, Qatar, Kuwait, Bahrain or Oman). This role is open to candidates with no previous work experience — full training is provided from day one. You will be given written processes, short training sessions and a direct point of contact for questions.

• Verify customer identity before making any account changes
• Escalate technical or billing problems to the right internal team
• Answer customer questions over chat, email and phone within agreed response times
• Guide customers through order, delivery and account issues step by step
• Keep a friendly, professional tone with frustrated customers

• Stable internet and a quiet place to take calls
• Calm, patient communication style
• Basic computer literacy and fast typing
• Clear written and spoken English
• Ability to handle several conversations at once
• Willingness to learn product details during paid training

• Retail, hospitality or call-centre background
• Familiarity with CSAT and first-response metrics
• Experience with Zendesk, Freshdesk or similar tools
• Conversational Arabic

• Weekly one-to-one coaching sessions
• Monthly internet and home-office allowance
• Wellness day each quarter
• Paid annual leave and public holidays
• Flexible start times within the Gulf working day
• Referral bonus scheme

Regular feedback helps you build a portfolio of measurable results.

Applications are welcome from residents of any GCC country. The indicative range for this role is 250–600 OMR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.