Remote Service Desk Assistant – No Experience Required | Khobar, Saudi Arabia

This remote customer service vacancy is open to candidates in Saudi Arabia (candidates near Khobar preferred). This role is open to candidates with no previous work experience — full training is provided from day one. You will be given written processes, short training sessions and a direct point of contact for questions.

• Update help-centre answers when you spot outdated information
• Follow up on open cases until the customer confirms the issue is resolved
• Meet daily targets for resolved conversations and satisfaction scores
• Share recurring complaints with the team so processes can improve
• Escalate technical or billing problems to the right internal team

• Clear written and spoken English
• Calm, patient communication style
• Comfortable working set shift hours from home
• Basic computer literacy and fast typing
• Ability to handle several conversations at once

• Familiarity with CSAT and first-response metrics
• Conversational Arabic
• Experience with Zendesk, Freshdesk or similar tools
• Exposure to e-commerce order systems

• Paid annual leave and public holidays
• Clear performance reviews every quarter
• Friendly, multicultural remote team
• Fully remote work with no commute

Strong performers are supported to take on more complex work within the first six months.

You must be legally resident in Saudi Arabia to apply. The indicative range for this role is 3,000–6,750 SAR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.