Remote Service Desk Assistant – No Experience Required | Ras Al Khaimah, United Arab Emirates

A work-from-home customer service opportunity for people living in United Arab Emirates (candidates near Ras Al Khaimah preferred). This role is open to candidates with no previous work experience — full training is provided from day one. Expect a predictable weekly rhythm: focused task blocks, a short team sync and a simple end-of-week summary.

• Follow up on open cases until the customer confirms the issue is resolved
• Verify customer identity before making any account changes
• Escalate technical or billing problems to the right internal team
• Keep a friendly, professional tone with frustrated customers
• Meet daily targets for resolved conversations and satisfaction scores
• Log every interaction in the ticketing system with clear, readable notes

• Clear written and spoken English
• Willingness to learn product details during paid training
• Ability to handle several conversations at once
• Comfortable working set shift hours from home
• Basic computer literacy and fast typing
• Stable internet and a quiet place to take calls

• Conversational Arabic
• Exposure to e-commerce order systems
• Retail, hospitality or call-centre background
• Familiarity with CSAT and first-response metrics

• Referral bonus scheme
• Equipment stipend for laptop or headset
• Monthly internet and home-office allowance
• Wellness day each quarter
• Paid annual leave and public holidays
• Paid onboarding and structured training

Strong performers are supported to take on more complex work within the first six months.

You must be legally resident in United Arab Emirates to apply. The indicative range for this role is 1,800–4,250 AED per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.