Remote Service Desk Assistant – No Experience Required | Salalah, Oman

We are hiring for a remote customer service position based in Oman (candidates near Salalah preferred). This role is open to candidates with no previous work experience — full training is provided from day one. The team communicates asynchronously most of the day, with one short live catch-up to unblock work.

• Keep a friendly, professional tone with frustrated customers
• Meet daily targets for resolved conversations and satisfaction scores
• Follow up on open cases until the customer confirms the issue is resolved
• Log every interaction in the ticketing system with clear, readable notes
• Verify customer identity before making any account changes
• Share recurring complaints with the team so processes can improve

• Calm, patient communication style
• Ability to handle several conversations at once
• Willingness to learn product details during paid training
• Stable internet and a quiet place to take calls
• Clear written and spoken English

• Exposure to e-commerce order systems
• Familiarity with CSAT and first-response metrics
• Conversational Arabic

• Flexible start times within the Gulf working day
• Paid onboarding and structured training
• Mentorship from an experienced team lead
• Certificate of completion for internship graduates
• Friendly, multicultural remote team
• Fully remote work with no commute

You will finish this role with practical, transferable experience and references you can use.

You must be legally resident in Oman to apply. The indicative range for this role is 250–600 OMR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.