Remote Service Desk Assistant – No Experience Required | Worldwide Remote

This is a fully remote customer service role you can do from home in worldwide, with priority given to Gulf-based applicants. This role is open to candidates with no previous work experience — full training is provided from day one. You will be given written processes, short training sessions and a direct point of contact for questions.

• Update help-centre answers when you spot outdated information
• Keep a friendly, professional tone with frustrated customers
• Meet daily targets for resolved conversations and satisfaction scores
• Verify customer identity before making any account changes
• Escalate technical or billing problems to the right internal team

• Clear written and spoken English
• Basic computer literacy and fast typing
• Comfortable working set shift hours from home
• Stable internet and a quiet place to take calls

• Experience with Zendesk, Freshdesk or similar tools
• Familiarity with CSAT and first-response metrics
• Retail, hospitality or call-centre background
• Conversational Arabic

• Friendly, multicultural remote team
• Access to online learning subscriptions
• Weekly one-to-one coaching sessions
• Referral bonus scheme
• Career progression into a mid-level role

Regular feedback helps you build a portfolio of measurable results.

The role is remote worldwide and open to GCC residents. The indicative range for this role is 150–350 OMR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.