Remote Technical Helpdesk Agent – 0–1 Years | Abha, Saudi Arabia

This is a fully remote it support role you can do from home in Saudi Arabia (candidates near Abha preferred). Suitable for candidates with up to one year of experience, including internships, freelance work or part-time roles. You will be given written processes, short training sessions and a direct point of contact for questions.

• Test fixes before closing a ticket
• Keep users informed about progress on their request
• Respond to first-line IT tickets and log every step taken
• Escalate complex incidents to second-line engineers with full context
• Support new-joiner account creation and device setup

• Reliable internet and a capable computer
• Patience explaining technical steps in plain language
• Interest in a technical support career
• Solid understanding of Windows and common office software

• Arabic language support
• Experience with a ticketing tool such as Jira or Freshservice
• CompTIA A+, ITIL Foundation or similar study

• Paid annual leave and public holidays
• Friendly, multicultural remote team
• Clear performance reviews every quarter
• Performance bonus linked to clear targets

Regular feedback helps you build a portfolio of measurable results.

You must be legally resident in Saudi Arabia to apply. The indicative range for this role is 2,150–4,850 SAR per month, confirmed at offer stage based on experience.

Use the apply button on this page and submit an up-to-date CV in English. Add two or three sentences explaining why this role suits you and confirm your country of residence and earliest start date. Shortlisted applicants are contacted for a short online interview, and there is no fee at any stage of the process.